How to Delight Customers Through Retail Training

 Retailers are under pressure. Competition (both home grown and International), lightning fast technological change and the subdued economy mean Retailers are working harder than ever to win and retain customers. Those succeeding in this environment are making exceptional customer experiences a priority.

Why Retail Needs Standardized Training and Competency-based Performance Reviews

If you’re looking for a competitive advantage in 2015, your approach to employee performance management could hold the key.

3 Technologies Set to Revolutionise your Compliance Management

Are you looking for ways to cut compliance costs, save time, and reduce risk with less work? In a world of ever increasing regulatory and compliance demands, you need every advantage you can get to manage risk efficiently.   

How to Upgrade your Compliance Management with Mobile Tech

Mobile technology has already created massive scale change in consumer markets, giving people new ways to communicate, shop, research and more.

5 Critical Performance Metrics for Today’s Retail Employees

 According to research from Deloitte, retail workforces are increasingly made up of Generation Y employees. This generation has new expectations that training managers need to be aware of: They expect more feedback than other generations They expect a greater level of technology in the workplace  In the coming market of Gen-Y dominated talent, Retail businesses

6 Steps to More Efficient Compliance Management

For learning managers working in complex and high-risk businesses (mining, manufacturing or medical for example) the stakes are high in ensuring compliance. From exorbitant fines to the potential loss of life, the risks of not getting compliance right can be extreme. Combine this with the typical uphill battle of getting business managers to buy-in, and

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